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For COD stores in Pakistan

Know which parcels will come back before they leave.

RTO Shield scores every cash-on-delivery order for return risk, confirms the risky ones on WhatsApp, and learns from what your courier reports back. Stop paying both shipping legs on parcels nobody accepts.

Upload a courier CSV and see your real return rate, worst cities and repeat refusers. No store connection needed.

COD · Cash on delivery#RS-20418
Ship to
House 12, near masjid, Karachi
Phone
+92 300 ••• 4417
Collect
PKR 3,450
  • Returned 2 orders to this store+40
  • Network return rate 58%+35
  • Address has no street or block+10
Risk score0

The cost of a refusal

One parcel nobody accepts costs you twice.

Between 20% and 35% of COD parcels in Pakistan come back. You pay the rider out, you pay the rider back, and the stock sits in a van instead of on your shelf.

Your warehouseKarachiBuyer’s doorRefusedPKR 160 outPKR 160 back + PKR 40 packing
1,000
30%
PKR 360

Both shipping legs plus packaging

You lose every month

PKR 108,000

300 parcels travel out and straight back. That is PKR 1,296,000 a year.


Every point of return rate you cut is worth PKR 3,600 a month.

How it works

Score, act, learn. On every order.

  1. 01

    An order comes in

    Your WooCommerce plugin, Shopify store or own checkout sends the order the moment it is placed.

  2. 02

    It gets a score from 0 to 100

    History with your store, the shared network, address quality, behaviour and the phone number. Every point comes with a reason you can read.

  3. 03

    You act before it ships

    Low risk ships. Medium gets a WhatsApp confirmation. High is asked to pay first, or held for you to decide.

  4. 04

    The courier reports back

    Delivered or returned updates that buyer’s record, so their next order scores on real evidence. Cancellations never count against anyone.

0–30 · LowApprove and ship
31–70 · MediumConfirm on WhatsApp
71–100 · HighAsk for prepayment

A first-time buyer with no history can never score above 65, so the worst a genuine new customer sees is a WhatsApp message. Thresholds and actions are yours to change.

The shared network

The buyer who refused three stores last month won’t surprise you.

Stores on RTO Shield pool their delivery outcomes. When a number with a record of refusals orders from you, you know before you ship, even if they have never bought from you before.

  • No names, addresses or order details are shared. Ever.
  • Phone numbers are stored as keyed hashes that cannot be reversed into a list.
  • No store can see which other store a record came from.
  • Contributing is opt-in, and you can leave at any time.
Store A Returned
Store B Returned
Store C Returned
a3f9…c21e3 returns · 3 stores
Your orderFlagged

Tested on real courier data

Flagged orders came back 2.4× as often.

We replayed 400 real COD orders oldest-first, scoring each one only on what was known at the time it was placed.

Return rate of flagged orders45.3%
Return rate of everything else18.6%

67.8% of all returns were flagged before dispatch. One merchant’s export: your audit will show your own numbers.

Start in shadow mode

For the first weeks RTO Shield scores every order and blocks nothing. Your dashboard shows what it would have caught next to what actually happened. You switch it on when the numbers convince you.

Start in shadow mode

Works with

Plugs into the store you already run.

WooCommerce

Ready

Hides cash on delivery at checkout for high-risk orders.

Shopify

Ready

Tags risky orders and holds fulfilment. Never cancels.

Courier CSV

Ready

Import exports from your courier for the audit and outcomes.

Any checkout

Ready

One API call returns a score, a band and the reasons.

WhatsApp

Coming soon

Order confirmations through the official Cloud API.

Courier APIs

Coming soon

Automatic outcome sync with Leopards and PostEx.

If scoring is ever slow or down, your checkout approves the order and carries on. RTO Shield never costs you a sale by breaking your store.

Pricing

Priced per store, in rupees.

Monthly, in PKR, for one store. Each additional store is billed separately on its own plan. WhatsApp messages above your plan are passed through at cost.

Free

Up to 100 orders a month · per store

PKR0

Scoring and dashboard

Start free

Starter

Up to 500 orders a month · per store

PKR3,500

300 WhatsApp confirmations

Choose Starter

Scale

Unlimited orders · per store

PKR24,900

Custom rules, API access, priority support

Choose Scale

Find out what returns cost you last year.

Upload one courier export. Get your real return rate, the cities that hurt most and the buyers who keep refusing, in PKR.

Get your free RTO audit